Verizon Wireless customers are most satisfied, says survey

The results of the American Customer Satisfaction Index (ACSI) were announced today – with Verizon Wireless leading the American mobile industry for the sixth year running.

The wireless industry overall received its highest marks for customer satisfaction ever, with Verizon Wireless leading the industry once again. Verizon Wireless scored above the industry average and jumped 3 percent higher than last year to continue its lead over the other national wireless companies included in this year’s study.

Verizon Wireless claims to be the nation’s wireless leader in customer loyalty, based on company retention and churn (turnover) rates published in quarterly earnings reports by the largest wireless carriers. It also says that it has led the wireless industry in customer loyalty based on lowest churn rates for the last 18 quarters – with a Q1 2009 churn figure of 1.47%.

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